YoHr Space - Yorkshire & Humber Improvement and Efficiency Partnership
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Case Studies.

Corporate Involvement
& Value for Money

Regional SCMS Help Desk

May 25, 2009 - SCMS Help Desk saving the Region £73,800 per annum

By the end of the financial year, we expect the Regional SCMS Help Desk to have dealt with over 31,000 emails and telephone calls. This is an increase of 52% on 07/08 and an average of 205 working hours per month.

Previously, this work would be carried out by individual Councils, and the Help Desk alone is now saving our region £73,800 per annum.
 

Additionally, 19 of the region’s 22 Councils have already utilised the Tender Module since ‘go live’. A ‘snapshot’ of the tender and contract modules as at February 2009 shows that there were 5,091 tender and contract records on the system at all stages, equating to approximately £6.1bn of spend.     

For more information about the Helpdesk, please contact:

 

Wayne Baxter
Telephone: 0113 3951855
 

 

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